Phone:
(701)814-6992
Physical address:
6296 Donnelly Plaza
Ratkeville, Bahamas.
- Return Eligibility Period: Items must be returned within 14 calendar days of delivery. Requests submitted after this period will not be processed.
- Condition Requirements: Returned items must be unused, unopened, and in their original packaging with all tags/labels intact. Damaged or modified items are ineligible.
- Non-Returnable Items: Personal care products (e.g., cosmetics, toiletries), perishables, and customized items cannot be returned unless defective.
- Return Initiation: To start a return, submit a request via your account on our website, including order number, item details, and reason for return.
- Return Authorization (RA): We will issue an RA number within 2 business days of request approval. Returns without an RA number will be rejected.
- Return Shipping Responsibility: You bear the cost of return shipping, except when the return is due to our error (e.g., wrong item, defect).
- Return Shipping Guidelines: Use a trackable shipping method. We are not liable for lost or damaged packages during return transit.
- Defective Item Handling: For defective items, provide photos/videos of the defect within 7 days of delivery. We may offer a replacement, refund, or repair.
- Refund Processing Time: Once we receive and inspect the returned item (usually 3-5 business days), refunds are processed within 7-10 business days to your original payment method.
- Refund Deductions: We may deduct original shipping costs from refunds, unless the return is due to our mistake.
- Exchange Option: Exchanges are subject to stock availability. You can request an exchange when submitting a return request; additional shipping fees may apply.
- International Return Notes: International returns may incur customs fees/duties, which you are responsible for. These fees are non-refundable.
- Return Status Tracking: You can check the status of your return via your account or by contacting our customer service with your RA number.
- Policy Modifications: We reserve the right to update these return terms. Changes will be posted on our website and apply to future orders.