Phone:
(701)814-6992
Physical address:
6296 Donnelly Plaza
Ratkeville, Bahamas.
- Global Coverage: We ship to most countries/regions globally. A list of excluded destinations is on our website; orders to these areas will be canceled promptly.
- Order Processing Time: Orders are processed within 1-3 business days post-payment confirmation. Delays may occur on Hong Kong or international public holidays.
- Shipping Methods: We collaborate with trusted carriers (DHL, FedEx, Hong Kong Post). Options (standard/express) and costs are displayed at checkout.
- Delivery Timeframes: Estimated times (not guaranteed) are as follows:
| Shipping Method | Delivery Timeframe | Applicable Regions |
| Standard | 7-14 business days | Most global regions |
| Express | 3-5 business days | Major cities worldwide |
- Shipping Costs: Calculated by package weight, destination, and method. Free shipping applies to orders meeting minimum spend (as advertised).
- Address Accuracy: Provide a complete, correct address. We are not liable for delays/non-delivery from incorrect details.
- Package Tracking: A tracking number/link is emailed post-shipment for monitoring via the carrier’s site.
- Customs Clearance: You handle required documents (ID, import permits). Delays from clearance issues are not our responsibility.
- Delivery Attempts: Carriers make 2-3 attempts. Failed attempts may lead to storage at a local facility or return to us.
- Lost/Stolen Packages: We investigate with the carrier. Refunds/reships are offered only if the carrier confirms loss (usually after 30 days of shipment).
- Damaged Packages: Inspect upon delivery. Report damage within 48 hours with photos; we arrange replacements/refunds post-verification.
- Restricted Items: Some products (flammables, liquids over 100ml) have shipping restrictions. We reserve the right to adjust such orders.
- Weather/Force Majeure: Delivery may delay due to extreme weather, natural disasters, or unforeseen events. We notify you of significant delays.
- Return Shipping for Undelivered Orders: If a package is returned (undeliverable address/failed attempts), you may request reship (additional fees) or refund (minus original shipping cost).